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ATTENDING PERFORMANCES & EVENTS - Updated as of May 3, 2022

As you plan your visit to the Aultsville Theatre, please review the requirements below. With everyone's safety in mind, we will continue do things a little differently for now. Theatre Staff, working in association with the St. Lawrence College, local health officials, and the current government guidelines, have developed a Reopening Plan that is intended to keep all of us reasonably safe while still providing access to the live entertainment we all desire. You have a part to play in this Plan, and here is what we need from you.

As guidelines and requirements are modified by health officials and the province, we will update these terms and conditions.

Mandatory Masking 

In accordance with the St. Lawrence College Mandatory Mask Policy and the Aultsville Theatre Mandatory Mask Policy, masks must be worn upon entering the building and must be worn inside the venue at all times throughout a visit to the Theatre.

Proof of Vaccination or Medical Exemption & Health Screenings

As of May 1, 2022 Proof of Vaccination or health screenings are no longer required to access the St. Lawrence College campus or its facilities (including the Aultsville Theatre). 

Ticketing

Designated wheelchair spots are available, and patrons requiring accommodation are encouraged to contact the box office at 613-938-9400 for assistance with selecting seating.

For refund and exchange requests due to COVID-19 related reasons, please inquire at your point of purchase for options.

For Cancelled or Rescheduled events: All impacted ticket-holders will be contacted with event-specific details as they are confirmed. If a patron is unable to attend a new performance date, they will receive a full refund. If an event is cancelled entirely, all patrons will receive full refunds.

If you have any questions about your ticket purchase, please email our BOX OFFICE or call our Audience Services at 613-932-1661 ext. 3. (Please expect delays.)

Arrival & Wait Times

Doors to the building open 1 hour before show time. Admittance to the building will not be permitted prior to 1 hour before show time. Some areas of the building may not be available during your visit and will be clearly marked.

Late arrivals

Anyone arriving after the scheduled showtime will not be guaranteed to be placed in their purchased seat to reduce close contact with other patrons already seated, and will be seated at the discretion of the Front of House staff. For the best experience, please arrive before show time.

Temporarily Suspended Services

The Coat Check service will be unavailable until further notice. No babes-in-arms complimentary tickets will be available for events at this time, all infants will require a paid ticket.

Food and beverages

A 'No Food and Drink' policy remains in place at this time. The sale of water has been temporarily suspended. Patrons may bring their own bottled water or refillable water container. 

Cleaning

Our cleaning routines have been reviewed and special attention will be given to high-touch areas.


For more information regarding the risks associated with COVID-19 and how to help stop the spread, please visit https://covid-19.ontario.ca/ or the Eastern Ontario Health Unit for more information.

 

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